Booking Terms & Condition

Applicable For All Departures

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1 Introduction and Acknowledgment:

Welcome to B2C Adventure Ltd, a premier luxury experiential travel company in Africa. By using our services, you acknowledge and agree to these Terms and Conditions, forming a legal contract governed by the laws of the United Republic of Tanzania. B2C Adventure Ltd is headquartered in Tanzania.

Your agreement is established with B2C Adventure Ltd. We respectfully ask that before initiating any actions, including but not limited to reserving your Holiday Trips, you carefully review and fully comprehend our terms and conditions, from which there shall be no deviations to prevent any administrative or unnecessary issues.

B2C Adventure Ltd, henceforth referred to as “B2C ADVENTURE,” “us,” or “we,” operates as a premier travel company specializing in unique travel experiences across Africa, including destinations such as South Africa, Namibia, Botswana, Zimbabwe, Zambia, Madagascar, Seychelles, Mauritius, Rwanda, Uganda, Kenya, Tanzania, and Mozambique.

The act of placing a booking, whether through email or other means, is considered an acknowledgment that the guest has read the terms and agrees to comply with them.

B2C ADVENTURE’s Trading Terms of Service are applicable for the duration of this Agreement and pertain to all operational divisions of B2C ADVENTURE LIMITED unless stated otherwise.

2Privacy Policy Overview:

Our Privacy Policy, detailed on our website, outlines our commitment to protecting your personal information. We encourage you to review it to understand our data handling practices.

3User Conduct and Obligations:

Clients are expected to conduct themselves responsibly and adhere to local laws and customs. Prohibited behaviors include any illegal activities and actions that cause distress or damage.

4Intellectual Property Rights:

All website content, including texts, images, and logos, is the property of B2C Adventure Ltd. Unauthorized use of this material is prohibited.

5Security and Account Responsibility:

If our services require account creation, you are responsible for maintaining its confidentiality and all activities under your account.

6Amendments to Terms and Conditions:

We reserve the right to modify these Terms and Conditions. Changes will be effective immediately upon posting on our website.

7Limitation of Liability and Disclaimer:

B2C Adventure Ltd disclaims liability for inaccuracies or omissions on our website and for indirect or consequential damages related to the use of our services.

8Governing Law and Jurisdiction:

These Terms and Conditions are governed by the laws of the United Republic of Tanzania.

9Contract Termination:

Either party may terminate this agreement under specified conditions, following Tanzanian law.

10Contact and Communication:

For inquiries, please contact us at info@bush2cityadventure.com.

11Dispute Resolution:

Disputes will be resolved through arbitration or legal proceedings in Tanzania.

12Miscellaneous Provisions:

Additional legal provisions and clarifications are included in this section.

13Booking and Payment Process:

B2C Adventure will personalize your travel experience to suit your individual preferences. A binding contract between you and B2C Adventure will be established provided you fulfill the conditions outlined below:

14Documentation and Travel Requirements:

Please ensure to promptly review your invoice, tickets, itinerary, receipts, and any other documents related to your holiday trip upon receipt. We urge you to promptly address any discrepancies or missing information within 7 days of your booking confirmation. Beyond this 7-day period, we cannot accept liability for any missing or incorrect information, and any necessary corrections will be your responsibility, unless the error originated from us.

Upon safari confirmation, it is imperative that you immediately provide copies of all travelers’ passports. Additionally, you are required to submit your international flight details, including arrival and departure dates, along with a valid travel insurance certificate. Documentation regarding the health and medical condition of travelers, as verified by a certified physician, must also be provided.

15Health, Medical Conditions, and Special Requirements:

To ensure the safety and enjoyment of your holiday, it is imperative that you inform us of any health concerns, allergies, or disabilities that any member of your party may have, which could affect your travel experience. This information must be provided prior to the confirmation of your booking. By doing so, we will be able to offer guidance and make the necessary arrangements to accommodate the specific needs of your party. Failure to disclose such information in advance may limit our ability to meet these needs effectively and ensure a seamless holiday experience.

16Cancellation and Refund Policy:

Should circumstances arise that necessitate the cancellation of your holiday, it is required that such cancellation is communicated to us formally in writing. A cancellation will only be considered valid once we have received written notification.

Please be advised that in the event of a cancellation, both the deposit and any charges related to amendments will be non-refundable. Cancellation fees are assessed on a sliding scale, as outlined below, and apply per person upon our receipt of your written cancellation notice prior to your scheduled departure.

If your cancellation falls within the coverage scope of your insurance policy, as outlined in its terms and conditions, you may be eligible to recover the incurred charges from your insurance provider. However, it should be noted that if we have already issued your domestic airline tickets and you decide to cancel them at any point, you will not be entitled to any refunds for these tickets, by the circumstances described.

Moreover, if you fail to show up or join the safari after the departure date has passed, no refund will be issued.

17Pricing and Itinerary Adjustments:

The cost of your travel itinerary is determined based on the known expenses as of the date your confirmed itinerary is issued. Prior to the confirmation of your holiday, we retain the right to adjust and correct pricing errors in any advertised rates. Should any discrepancies be discovered, we will inform you of the correct pricing at the time you make your booking.

Should there be any modifications in government laws or policies that influence the pricing, and such changes are beyond the control of B2C Adventure, the resulting increase in costs will be borne by the clients. Factors that may lead to price adjustments include, but are not limited to, variations in transportation expenses, government-imposed taxes, concession fees, fuel prices, scheduled flight fares, and any additional airline levies, or charges for services like landing taxes, or fees for embarking or disembarking at ports or airports, as well as hikes in park, reserve, or concession fees.

18Tour Operator's Rights and Responsibilities:

We reserve the right to cancel your holiday at any time before we have received the full payment, for any reason. We will not accept liability or pay compensation if we are unable to fulfill our contractual obligations due to, or if you experience any loss or damage as a result of, circumstances beyond our control, referred to as force majeure. In the context of these booking conditions, force majeure encompasses any event that could not be anticipated or avoided, even with utmost care, by us or our service providers.

Should circumstances beyond our control arise, necessitating a significant change to any of the primary features of the travel services included in your confirmed booking, or to any special requests we have agreed to, we will inform you as soon as possible. In the event of such significant alterations to the key aspects of your confirmed arrangements or to accepted special requirements, we will provide you with the following details in writing at the earliest opportunity:

If you decide to cancel your booking under section 16, we will refund all payments you have made to us within 14 days from when we receive your written cancellation. If you do not inform us of your decision within the designated period, after we have provided the information mentioned above for a second time, we will proceed to cancel your booking and issue a full refund within 14 days of the cancellation. No compensation will be given, nor will any liability be accepted if the change is due to unavoidable and extraordinary circumstances (refer to section 30).

In certain situations, we may need to cancel confirmed holiday plans. If unavoidable and extraordinary circumstances (refer to section 30) prevent us from fulfilling your confirmed arrangements, we reserve the right to terminate your contract and cancel your holiday, notifying you as promptly as possible. Should we cancel your holiday under these conditions, we will refund any payments you have made to us within 14 days of notifying you about the cancellation. Beyond the refund, we will not have any additional liability to you, including compensation or reimbursement for any incurred or potential expenses. Whenever feasible, we will try to offer you alternative arrangements of comparable quality, which you may opt to accept in place of the canceled ones. Additionally, we reserve the right to cancel your booking if you fail to meet the payment deadlines outlined in your contract.

19Changing Booking, Client Responsibility and Conduct:

After our contract is established, if you decide to modify your itinerary, we will endeavor to accommodate your requests, provided they are submitted in writing. Your changes will be forwarded to the appropriate supplier, but please be aware that we cannot guarantee these adjustments will be feasible.

If a change to your booking is possible, we will apply charges for any additional expenses incurred, including those charged by our suppliers, such as cancellation fees for any parts of the trip that are cancelled. Please be aware that modifications, like a name change on an airline ticket, typically result in a 100% cancellation fee plus a full fee for rebooking.

You agree to conduct yourself in a manner that does not cause, or is not likely to cause, significant distress, danger, or annoyance to other clients, any third party, or result in damage to property. Should our staff, agents, or suppliers determine that your behavior is inappropriate, we reserve the right to terminate your contract without further obligation to you, including covering any expenses, compensation, refunds, or arrangements for your return home.

By booking with us, you accept responsibility for any damage or loss caused by your actions. You are required to make immediate payment for any such damage or loss, which will be estimated if the exact amount is not known, directly to the property owner, manager, or other supplier. If the final cost is higher than the estimated amount paid, you must settle the difference. Conversely, if the final cost is lower, the difference will be refunded to you. Failure to comply will make you liable for any subsequent claims made against us, including all legal fees incurred by both us and the other party, as a result of your actions.

You are obligated to check and comply with the current passport, visa, and health requirement guidelines for your destination well before your departure. Should your failure to secure the necessary travel documents result in fines, penalties, or costs being incurred by us, you will be liable to reimburse us for those expenses.

You are obligated to check and comply with the current passport, visa, and health requirement guidelines for your destination well before your departure. Should your failure to secure the necessary travel documents result in fines, penalties, or costs being incurred by us, you will be liable to reimburse us for those expenses.

The name on your airline tickets must match precisely with the name as it appears on your passport. Should there be any discrepancy between what has been communicated to you verbally regarding the availability of specific facilities or services and what is detailed in your confirmed itinerary or provided to you in writing by us, you are required to mention this discrepancy on the booking form/Guest Information form. This action will enable us to verify and confirm the availability of the said facility or service at the time of accepting your booking.

TO hereby notifies you that participating in holidays to Africa, as offered by us, inherently involves certain risks. You must acknowledge and assume these risks on your own behalf. Should you wish to discuss any specific risks associated with your holiday, we are available and willing to provide guidance and advice either over the telephone or in writing.

20Carriers and Transportation:

Transportation by air and sea is governed by the terms and conditions of the carriers with whom you travel, as well as international conventions, and does not fall under the responsibility of B2C Adventure Ltd. TO assumes no liability for any cancellations, strikes, changes in schedules, diversions, technical issues not related to TO, loss or misplacement of luggage, costs incurred from rescheduling, missed accommodations, or delays resulting from the operational decisions of the concerned carrier. Furthermore, TO is not liable for any death, injury, or illness that occurs as a result of traveling by air or sea.

21Insurance:

We strongly advise all our clients to consider the purchase of comprehensive travel insurance as an essential part of planning their trip. To safeguard against unforeseen circumstances that could impact your travel plans, it is imperative that you secure insurance coverage that is adequately tailored to meet your needs. Your travel insurance should encompass, but not be limited to, the following key areas:

Insurance coverage may enable recovery of cancellation charges, depending on policy details. It is the client’s responsibility to ensure adequate coverage for all aspects of the trip and to carry the policy during the holiday.

By securing comprehensive travel insurance, you are not only protecting your financial investment but also ensuring peace of mind for yourself and your loved ones. It is your responsibility to review the terms, conditions, and exclusions of your insurance policy carefully to ensure it meets your personal travel requirements.

B2C Adventure mandates that all guests secure full travel and medical insurance coverage as a precondition for participation in any tour. This insurance must provide comprehensive coverage, including but not limited to medical expenses, emergency evacuation, trip cancellation, loss of luggage, and personal effects. Guests are required to arrange for such insurance at the time of making the initial deposit for their chosen tour.

Depending on the detail of your policy, you may be able to recover the cancellation charges less any excess on your travel insurance policy. Never travel without insurance, the unexpected can always happen. It is your responsibility to ensure you are adequately covered by insurance for all elements of your trip. Please read your policy and take it on holiday with you.

22Wild Animal Caution:

Guests are advised to strictly follow the instructions and guidance provided by B2C Adventure LTD’s guides and staff at all times. Before undertaking any activities that may bring them into close contact with wild animals or into areas populated by wild animals, guests must consult with their guide. The safety protocols and instructions given by the guides are designed to maximize guest safety and enjoyment of the safari experience.

B2C Adventure LTD, its employees, agents, and affiliates, cannot guarantee complete safety from wild animal encounters or other risks inherent to the African wilderness. While attacks by wild animals are rare, B2C Adventure LTD cannot guarantee that such incidents will not occur during the safari. Therefore, B2C Adventure LTD, its employees, agents, and affiliates shall not be held liable for any injuries, damages, losses, liabilities, or incidents (“Incidents”) that may occur during the safari, regardless of whether such Incidents are caused by the unpredictability of wild animals or other risks inherent to the African wilderness.

By participating in a safari organized by B2C Adventure LTD, guests acknowledge the risks described herein and voluntarily assume all risks associated with the safari. Guests agree to release, waive, and hold harmless B2C Adventure LTD, its employees, agents, and affiliates from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, loss of services, or otherwise that may arise out of their participation in the safari.

23Acknowledgment of Risks and Safety:

B2C Adventure Ltd, including its owners, directors, staff, and employees, will not be liable for injuries, deaths, or any personal property losses or damages that occur during the tour. Be aware that safaris and physical activities carry inherent risks. You are responsible for consulting with a medical professional to assess your health, medication needs, and immunizations before embarking on the trip. B2C Adventure Ltd is not responsible for any illnesses, injuries, or deaths that happen on properties we own or manage.

24Waiver of Claim Against Introducer:

Clients introduced to us by a third party or travel agent will not hold the introducer liable for any claims arising from our services. All concerns should be directed to us and handled as per these Terms and Conditions.

25Problem or Complaints:

If you encounter any issues or have complaints during your holiday, please promptly report them to the appropriate organizer (camp/hotel manager or safari guide). They will endeavor to resolve the situation and improve your holiday experience. Should you feel that the issue exceeds the organizer’s ability to resolve, please contact the Tour Operator (TO) office directly. This allows us the chance to investigate and address the problem promptly.

If you experience any issues with your holiday arrangements, it’s important to inform both our local representative or tour leader and the relevant service provider right away. Addressing concerns promptly on-site allows for the easiest resolution. It’s crucial to understand that if a problem or complaint isn’t reported when it occurs—and could have been resolved at that time—we cannot be held responsible for it later.

When traveling in the developing world, it’s reasonable to expect clients to be somewhat resourceful when facing issues. If you encounter any difficulties, please refer to the steps outlined in your Travel Organizer. Should an issue arise that cannot be resolved on-site, you can reach out to the Tour Operator (TO) office via our 24-hour emergency phone service, the number for which is located in the “Important Information” section of your Travel Organizer. If, by chance, a satisfactory resolution is not achieved, we ask that you write to us within 28 days of your return, providing full details of your complaint. Please be aware that not adhering to this complaints process could negatively impact or completely nullify your entitlement to any compensation. This procedure includes mediation, provided the claim does not relate to a personal accident, injury, or illness.

26Baggage:

Clients are responsible for their baggage and personal effects at all times. B2C Adventure Ltd is not liable for loss or damage to any personal belongings under any circumstances. Clients are allowed one bag weighing no more than 15 kg (either a backpack or soft bag; hardtop suitcases are not permitted) and a daypack. B2C Adventure Ltd reserves the right to refuse any baggage exceeding these limits. Note that different baggage regulations may apply for trekking tours and certain “bush” flights.

27Authority on Tour:

The decisions made by B2C Adventure Ltd’s guide or driver during a tour are final and binding. Clients must comply with the laws, customs, and foreign exchange regulations of all countries visited at all times.

28Price Changes:

Please be advised that our pricing is based on the current national park fees and taxes. Accordingly, your charges will reflect these rates.

29Access:

We kindly remind you that B2C Adventure Ltd cannot be held responsible for issues related to road and airstrip conditions that may render travel impossible at the time. Any alterations to the initial itinerary will adhere to the conditions and rates previously outlined, regardless of any access or weather-related challenges.

30Force Majeure:

“Force Majeure” refers to any situation beyond B2C Adventure Ltd’s control that prevents the company from fulfilling its obligations. This includes but is not limited to, acts of God, explosions, floods, storms, fires, accidents, war or threats of war, sabotage, insurrection, civil unrest, government actions, sickness, quarantine, and significant weather events or other unforeseen circumstances.

If B2C Adventure Ltd is impacted by force majeure, it will immediately inform you about the nature and extent of the impact. Under these conditions, B2C Adventure Ltd shall not be considered in breach of these terms and conditions, nor liable to you for any delay in performance or non-performance of its obligations, to the extent that such delay or non-performance is caused by force majeure.

If B2C Adventure Ltd is affected by force majeure, it reserves the right, at its sole discretion, to modify or cancel any bookings or arrangements related to the tours. In the event of non-performance due to force majeure, B2C Adventure Ltd will make reasonable efforts to provide refunds where possible. However, B2C Adventure Ltd is entitled to deduct from any refund the reasonable actual and potential costs incurred by the company as a result of the force majeure event.

31Disputes:

If you encounter any issues during your holiday, please report them promptly to our administration. You can reach us via email at info@bush2cityadventure.com or by phone at +255 789 725 322 for a swift response and resolution to your situation.

32Consent:

Making a payment or deposit towards your reservation signifies your agreement to be bound by our terms and conditions. Any deviation from these terms and conditions must be documented in writing and signed by staff who are duly authorized by B2C Adventure Ltd to make such exceptions.

33Website Promotions:

We kindly remind you that all bookings must be made through our official email channels: info@bush2cityadventure.com or sales@bush2cityadventure.com. B2C Adventure Ltd will not be held responsible for errors such as misspelled email addresses or any other mistakes made by you during the booking process that may lead to miscommunication or failure to book.

34Confirmation of Terms:

By making a reservation with B2C Adventure Ltd, you acknowledge and affirm that you have thoroughly read, comprehended, and consented to abide by the Terms and Conditions set forth by B2C Adventure Ltd.

This Terms and Conditions document is established to foster a clear and mutual understanding between B2C Adventure Ltd and its clients, aiming to ensure a safe and enjoyable safari experience for all parties involved.

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