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Booking Terms & Condition

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B2C ADVENTURE LIMITED TERMS AND CONDITIONS

Thank you for choosing B2C Adventure Limited. (trade name: Bush 2 City Adventure) as your trusted travel partner; we are committed to providing you with an exceptional and enjoyable journey. Before you proceed with a booking, it is essential that you have read and understood the following terms and conditions, as your booking confirms your acceptance of these terms, which will apply in all situations unless otherwise specified in writing. We are always at your disposal to answer any questions you may have and ensure a smooth experience.

Who we are

B2C Adventure Limited is registered in United Republic of Tanzania at the Business registration and license Agency.

  • Certificate of Incorporation: No. 13642
  • Tax Identification Number: 136-346-792
  • Value Added Tax Payer registration number: 40-038-075-R

The following Terms & Conditions apply specifically to the services we provide, which include the use of our website, social media pages, mobile app (“B2C Safari App”), and online portals. In these terms, B2C Adventure LTD (also referred to as “Bush 2 City Adventure,” “we,” “our,” and “us”) provides the services to you, our client. The term “client” (also referred to as “traveler,” “you,” and “the lead booker”) includes all individuals in your booking party. 

1. PRIVACY AND DATA PRETECTION

We are committed to protecting your privacy and handling your personal data responsibly. By using our website and contacting us, you consent to the collection and use of your personal information as described in our privacy policy.

This includes details such as your:

  • Full name
  • Age
  • Nationality
  • Passport information
  • Dietary and medical particulars

We only share parts of this information with the necessary parties—like airline companies to secure your flight tickets, wildlife area administrations to process your entry permits, and accommodation providers to ensure your stay is comfortable and your specific needs (such as diet or medical requirements) are met.

We may update or change these Terms and Conditions at any time without prior notice. Any revisions will be effective immediately upon being posted on our website, and by continuing to use our site after such changes, you agree to be bound by the updated terms. If you have already made a booking with us, you will receive an email about any revised terms, which will automatically apply after two weeks unless you provide a written objection within that period.

All content, logos, trademarks, and other intellectual property on our website are owned by B2C Adventure Limited or its licensors and are protected by law. You may not use, copy, modify, distribute, or display any of this property without our prior written consent.

4.1 WEBSITE PRICING

All prices listed on www.bush2cityadventure.com are per person (unless stated otherwise) and are quoted in U.S. Dollars (USD). The costs for items such as passports, visas, border taxes, tips, insurance, and personal expenses are not included in the itinerary price. Please note that these published prices should be used as a guideline only, as discounts for children or peak-season surcharges are not included. The official costs will be provided in a formal quotation proposal from B2C Adventure, which is valid for 3 weeks. We cannot be held responsible for any changes or pricing errors on the website.

4.2 SURCHARGES

A surcharge may be applied for increases in transportation costs (like fuel, airfares, and other taxes), park and reserve fees, or changes in relevant exchange rates. The price of your itinerary is based on costs known at the time of issue. However, we reserve the right to add a surcharge to your booking up to 20 days before your trip begins if costs have increased. If a surcharge exceeds 10% of your total holiday price, you have the right to cancel your trip and receive a refund in line with our cancellation policies or to agree to the change of price and pay the difference to us.

Please note that we reserve the right to correct any errors in our advertised prices at any time before your holiday is confirmed. We will always inform you of the correct, applicable price at the time of booking. It is also important to understand that conditions in some African countries can change unexpectedly, and local governments may introduce new fees without prior notice. As such, we have the right to pass these local taxes and fees on to our clients.

5.1 BOOKING CONFIRMATION

After a client requests a quote on our website, we will send a detailed itinerary directly to their email that outlines the destinations, activities, and accommodations for their trip. It is essential that the client either confirm their acceptance of this itinerary or provide suggestions for any modifications they would like to make. We are committed to providing the safari services as agreed upon, but in the event of unforeseen circumstances like road closures, bad weather, or security concerns, the itinerary may have to be changed or terminated. (see sections 5.3.2. and 6.2.).

5.2 PAYMENT

Payments can be made by bank wire/transfer, debit or credit card, or other direct card payment methods. Once a client accepts a proposal, they will receive an invoice with all the details. We require a 30% deposit within 10 days of receiving the invoice to secure a booking. If a booking is made within 61 days of departure, a 100% upfront payment is required instead. We also require full payment for international airline tickets within a specified reservation deadline if you book them with us.

Full payment for your trip must be made no later than 61 days before your departure date. We cannot guarantee a booking if a deposit or final payment is delayed. If full payment is not made by this deadline, we have the right to cancel your holiday and apply our cancellation charges (see section 5.3.1). The travel agreement will automatically be canceled, and we will notify you of this beforehand. In this case, we are not liable for any losses. The person who made the booking is responsible for making full payment on behalf of their entire party, and all members agree to these conditions.

Deadlines for last-minute trips

In trips taking place within 61 days of the booking, the full travel price must be paid within two days of the invoice being sent, regardless of the default 10 days deadline mentioned on the invoice document. If the traveller fails to pay on time, they will be in legal default, and the contract may be terminated immediately by AS. All payments you make to us will be secured by travel insurance you book to cover your holiday and must cover cancelation for any reason.

5.3 CANCELLATIONS AND/OR REFUNDS

5.3.1 Cancellation by the client

Should circumstances arise that necessitate the cancellation of your holiday, it is required that such cancellation is communicated to us formally in writing. A cancellation will only be considered valid once we have received written notification.

In the event that you cancel your booking, in full or partially, B2C Adventure will levy cancellation charges as defined in the section below.

  • Cancellations 120 to 60 days prior to departure: 30% Deposit non-refundable
  • Cancellations 59 to 45 days prior incur a 80% fee of the total tour rate.
  • Cancellations less than 44 to days prior incur a 100% cancellation fee.
  • Travel insurance is highly recommended to cover unforeseen cancellations.

Please be advised that in the event of a cancellation, both the deposit and any charges related to amendments will be non-refundable. Cancellation fees are assessed on a sliding scale, as outlined below, and apply per person upon our receipt of your written cancellation notice prior to your scheduled departure.

If your cancellation falls within the coverage scope of your insurance policy, as outlined in its terms and conditions, you may be eligible to recover the incurred charges from your insurance provider. However, it should be noted that if we have already issued your domestic airline tickets and you decide to cancel them at any point, you will not be entitled to any refunds for these tickets, by the circumstances described.

Moreover, if you fail to show up or join the safari after the departure date has passed, no refund will be issued.

5.3.2 Cancellation by AS

While we always strive to avoid cancelling holidays, we reserve the right to do so for the reasons and by the deadlines specified below.

Reasons:

  • If you fail to make the full payment by the specified due date.
  • If we have reasonable grounds to believe that you will not make full payment prior to the due date.
  • If the minimum number of participants is not met by the date specified in the agreement.

Deadlines:

We must cancel your holiday by the following deadlines, depending on the trip’s duration:

  • For trips longer than 6 days: at least 20 days before departure.
  • For trips between 2 and 6 days: at least 7 days before departure.
  • For trips shorter than 2 days: at least 48 hours before departure.

For bookings made within 61 days of the trip, the full travel price is due within two days of the invoice date. This two-day deadline overrides any other payment terms, including the standard 10-day period mentioned on the invoice. Failure to make timely payment constitutes a material breach of contract and may result in the immediate termination of the agreement by AS.

We reserve the right to terminate your travel arrangements without liability if you fail to comply with applicable local laws, or the regulations of our tours, carriers, or accommodations. Your failure to adhere to these rules, or any illegal or disruptive behavior that B2C Adventure reasonably believes is causing or is likely to cause danger, distress, or material annoyance to others, will result in immediate termination of the agreement. In such cases, you will not be entitled to any refund for unused services or costs incurred as a result of the termination.

We are not liable for any failure to perform our contractual obligations, or for any loss or damage you may incur, as a result of force majeure (see section 15.1). In such circumstances, we are not required to issue a refund. However, if we are able to recover any funds from our service providers, we will refund these monies to you. You are not entitled to any additional compensation.

We reserve the right to cancel your booking if you breach any of these booking conditions.

6.1 BY THE CLIENT

After your booking has been confirmed, we will make every effort to accommodate requests to correct any errors, change your itinerary or arrival date, or replace a traveler, subject to availability and the conditions below.

Modifications allowed within 10 days of booking confirmation:

Please review your confirmation email, invoice, and all other travel documents immediately upon receipt. To correct any errors (such as a misspelled name), you must notify us within 10 days of your booking confirmation to avoid a modification fee. After this 10-day period, a modification fee of $125 or €125 will be applied to all changes. Please note that modifications to international flight tickets will always incur additional fees, regardless of when the changes are requested.

Modifications allowed 61+ days before departure:

f your departure date is more than 61 days away and you’ve already paid at least 30% of your itinerary’s cost, you can request to modify your activities, accommodations, or route. Please note that this will cancel your initial booking as per section 5.3.1. You’ll be required to pay for the new service in full, and a non-refundable administrative fee of $150 USD or €150 EUR will be charged for each modification request.

You can modify your arrival date to a later one, provided it’s within the next 12 months. This is a one-time change that’s only possible if you communicate it at least 61 days before your original departure date and have already paid 50% of the itinerary cost. If one or more services are not available for your new dates, you’ll need to pay for any services you wish to substitute. However, if all services remain available, your initial payment will simply be applied to the new booking. Please be aware that a date change is considered a cancellation of the previous booking, and some service providers may not have postponement policies. In these cases, any charges from them will be passed on to you. Regardless of the scenario, a non-refundable administrative fee of $200 USD or €200 EUR will be charged.

Please be aware that if you booked your international flights with us, any changes to your travel dates are subject to airline availability. You will be responsible for any additional costs, including fare increases and change fees.

For any reason whatsoever, we can’t alter your confirmed itinerary within 61 days of your departure date. Any request to do so will be treated as a cancellation and will be subject to the charges outlined in section 5.3.1.

Modifications allowed up to 7 days before departure:

You may request to replace a traveler with another person, subject to the following conditions:

  • The request must be submitted via email at least 7 calendar days before departure.orporation: No. 13642
  • The new traveler must confirm via email that they agree to and comply with all terms and conditions of the booking.

Please note that:

The traveler will be responsible for all extra costs associated with the replacement. This includes, but is not limited to, fees from airlines for issuing new flight tickets, increases in the total holiday cost (such as when replacing a child with an adult), and any fees from accommodations or excursions. In all cases, a non-refundable administrative fee of $250 USD or €250 EUR will be charged for each replaced traveler.

We can’t accept any requests to replace a traveler less than 7 days before departure. In this case, the original traveler will be considered to have canceled their booking, and you will be subject to the cancellation charges detailed in section 5.3.1.

6.2 BY US

While it is unlikely we will need to make any changes to your holiday, we do reserve the right to do so at any time. We will inform you in writing of any minor changes as early as possible. If a major change is required, such as a significant alteration to your flights, all accommodations, or all activities, and it is not due to a force majeure event or airline schedule changes, B2C Adventure will make every reasonable effort to ensure the same quality and a comparable experience to your original itinerary. Should such changes substantially decrease the quality or value of the travel services, you will be given a reasonable amount of time to either accept the change, choose an alternative holiday, claim a price reduction, or terminate the package tour agreement for a full refund. Please be aware that you are not entitled to any additional compensation.

Sometimes, we have to cancel or change your booking because of unforeseen circumstances that are beyond our control, even with our best efforts. In these situations, we cannot offer compensation or accept any liability beyond the options already provided.

You will not receive any compensation or alternative options if we cancel your booking due to your failure to comply with our booking conditions. Additionally, no compensation is given for minor changes, which are defined as changes that do not significantly impact the confirmed holiday you booked. Please note that children aged 2 and under are not eligible for compensation.

Please note that we cannot be held liable for any damage, loss, expense, or other costs:
a) Arising from the information provided by you regarding your booking, which we could not have reasonably foreseen, and which you would suffer or incur in the event of a breach of our contract with you.
b) That does not result from any breach of contract or any other fault by ourselves or that of our employees or suppliers. Furthermore, we cannot accept liability for any amounts related to business losses.

All travelers must carry adequate comprehensive travel and medical insurance for the entire trip. This insurance is required to cover medical expenses and repatriation costs, the expense of being medically transported home. We also recommend considering optional coverage for trip cancellation or curtailment, emergency evacuation, and damage, theft, or loss of personal belongings, money, and other goods. 

If your travel insurance was arranged through your credit card provider, we require proof of purchase of that coverage. Please contact your bank or credit card provider to get the following details:

  • The name of the participating insurer.
  • The level of cover provided.
  • The emergency (24-hour) contact telephone number.

If you or anyone in your group has a medical condition or disability that might affect your holiday, please tell us before you book. This allows us to advise you on whether the trip is suitable for your needs.

You must also provide full details in writing when you make your booking. If we determine that we cannot properly accommodate your specific needs, we reserve the right to decline the booking. If you do not provide us with these details at the time of booking and we find out later, we may have to cancel your reservation.

9.1 PASSPORTS, VISAS, VACCINATION DOCUMENTS

It is each traveler’s responsibility to make sure their passports and visas are valid for the countries they are visiting. You must also check for any required vaccination documents needed to enter your destination.

Before you leave, please confirm the rules for passports, visas, and vaccinations with the relevant Immigration Services or Embassy. B2C Adventure cannot be held responsible for any issues a traveler faces or any costs they incur due to not having the correct and complete travel documents.

9.2 OTHERS

We send you all vouchers (where applicable), domestic e-tickets, between two weeks and three days before departure.

Travel by air and sea, whether international or domestic, is subject to the terms and conditions of the carrier you’re traveling with. We are not responsible for offering any compensation for cancellations, strikes, schedule changes, delays, lost luggage, or other issues that result from a carrier’s operational decisions, even if we booked the ticket for you. However, we will always do our best to ensure your booked holiday can be carried out as smoothly as possible.

Domestic flights and sea travel are subject to schedule changes. We will notify you of any modifications as soon as possible and take all necessary measures to ensure your itinerary is not affected.

Our liability for any damages you suffer is limited to a maximum of three times the total cost of your trip. We are not liable for failing to perform our obligations if the issue is caused by you, the traveler; is a consequence of unavoidable and extraordinary circumstances; or is attributable to a third party not engaged by us to provide services.

You should be aware that participating in our trips involves certain risks, including those related to the wilderness, the environment, health, transportation, and personal safety. You voluntarily agree to accept these risks. The standards for hygiene, accommodation, healthcare, public transport, and road conditions may not be the same as those in your home country. These risks might include, but are not limited to, encounters with wild animals, wildfires, extreme weather conditions, rough terrain, endemic diseases like malaria, and issues with public transportation or theft.

Bush 2 City will make reasonable efforts to provide you with guidance on weather conditions, safety considerations, physical challenges, health requirements, and local customs and laws in the areas you will be visiting.

You are responsible for taking all reasonable measures to ensure your personal safety during the trip. This includes properly using safety equipment like seatbelts, harnesses, or helmets and following all posted warnings and instructions. Bush 2 City is not liable for any injury or harm that results from your failure to follow safety recommendations or instructions provided by us or our third-party suppliers.

Guests must strictly follow all instructions and guidance provided by B2C Adventure LTD guides and staff at all times. Before engaging in any activity that may bring them into close contact with wild animals or into wildlife-populated areas, guests are required to consult with their guide. Safety protocols and instructions provided by the guides are designed to maximize guest safety and ensure an enjoyable safari experience.

B2C Adventure LTD, its employees, agents, and affiliates cannot guarantee complete safety from wild animal encounters or other risks inherent to the African wilderness. While attacks or incidents involving wildlife are rare, B2C Adventure LTD cannot ensure that such events will not occur. Accordingly, B2C Adventure LTD, its employees, agents, and affiliates shall not be held liable for any injury, damage, loss, or other incident arising from such risks.

By participating in a safari organized by B2C Adventure LTD, guests acknowledge the inherent risks and voluntarily assume full responsibility for their participation. Guests agree to release, waive, and hold harmless B2C Adventure LTD, its employees, agents, and affiliates from any claims, actions, or losses, including bodily injury, property damage, wrongful death, or loss of services, that may arise from their participation in the safari.

13.1 We take full responsibility for ensuring your holiday is carried out exactly as described before you leave. All services will be held to a reasonable local standard. However, we cannot be held responsible for any services or facilities that are not included in your official booking. This applies to any extra services your hotel or another supplier might offer you that we did not advertise or arrange.

13.2 When our brochure, website, or other materials refer to “other activities and services” that are not included in your contracted arrangements with B2C, please note that these are not operated, supervised, or controlled in any way by B2C. They do not form part of your contract with us, even where we recommend, suggest, or assist you in booking such activities or services.

If we assist in arranging or booking these activities or services on your behalf, we do so solely as an agent for the relevant supplier or operator. Your contract for any such activity or service will be directly with that supplier or operator, and their terms and conditions will apply.

Accordingly, B2C does not accept any liability for the provision of these activities or services, nor for the acts or omissions of the suppliers, operators, their employees, agents, or any other person connected with them. Should B2C be found liable in any respect in connection with such arrangements, for example, in our capacity as booking agent, our liability will be strictly limited to the cost paid for the specific activity or service in question.

Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our own negligence.

13.3 Please be aware that the infrastructure in some developing countries may not be of the same standard as in your home country, and accommodations may occasionally experience temporary interruptions such as power cuts or water shortages. While every effort is made to minimize inconvenience, such circumstances are beyond the control of B2C. The liability of B2C for any damages you may suffer in connection with your travel arrangements is limited to a maximum of three times the total cost of your booking. B2C shall not be held responsible for any failure to fulfill its obligations where such failure is attributable to you, results from unavoidable and extraordinary circumstances, or is caused by a third party not engaged by B2C in the provision of the contracted travel services.

13.4 B2C Adventure shall not be held liable for any failure to perform or for the improper performance of contractual obligations where such failure or non-conformity is: (i) attributable to you as the traveler; (ii) the result of unavoidable and extraordinary circumstances; (iii) caused by a third party not engaged by B2C Adventure in the provision of the contracted travel services; or (iv) due to circumstances that could not reasonably have been foreseen or prevented.

If you encounter any issue during your holiday, you must immediately notify the relevant service provider (for example, the camp or hotel manager, or activity organizer), who will make every reasonable effort to resolve the matter. In addition, you will be provided with the contact details of your Customer Satisfaction Agent at the destination, who can assist you further, including providing information on medical services, local authorities, and consular support if necessary, as well as practical assistance such as arranging alternative travel solutions. If a problem cannot be resolved on-site, you are required to submit full written details of the issue to B2C within 28 days of returning to your home country. Please note that failure to follow this procedure may affect our ability to accept any liability, as it deprives us of the opportunity to investigate and take corrective measures.

You must comply with all local laws and with the rules of tour operators, carriers, and accommodations during your trip. Failure to do so may result in denial of service or termination of your travel arrangements without refund, and B2C will not be liable for any resulting costs or losses.

16.1 FORCE MAJEURE

In these booking conditions, force majeure refers to any event beyond the reasonable control of B2C or its suppliers, the consequences of which could not have been avoided even with all due care. Such events include, but are not limited to, war, threat of war, civil strife, riot, industrial dispute, actual or threatened terrorist activity, natural or nuclear disaster, fire, flood, epidemic or pandemic, government restrictions, technical problems with transport, cancellation or alteration of scheduled flights, closure or congestion of airports or ports, adverse weather conditions, or any similar events outside our control. In the event of a force majeure occurrence, B2C and its suppliers shall not be held liable for any delay, alteration, or cancellation of your travel arrangements, and no compensation will be payable.

16.2 MINOR CHANGE

In these booking conditions, a minor change means any alteration that does not significantly affect your confirmed holiday, based on the details provided to you at the time of booking. Examples of minor changes include, but are not limited to, adjustments to your accommodation of a similar or higher standard, changes in the order of the itinerary without reducing the overall experience, or minor modifications to transport timings that do not result in substantial inconvenience.

These Terms and Conditions are originally written in English. Translations into other languages may be provided for your convenience; however, in the event of any inconsistency or dispute regarding the interpretation of these Terms and Conditions, the English version shall prevail and be the legally binding version.

Your contract for travel services is with B2C Adventure Limited. These Terms and Conditions apply to all brochures, correspondence, and bookings made with us. No person other than a Director of B2C Adventure Limited has the authority to vary or waive these Terms and Conditions. By making a booking with B2C Adventure Limited, the lead client and all members of the travel party acknowledge that they have read, understood, and accepted these Terms and Conditions, which form the basis of the contract between you and B2C Adventure Limited.

By making a booking for a travel package, a binding package travel agreement is formed between you and B2C Adventure. Your booking confirmation serves as the contract and is the official proof of the agreement, including its terms and conditions. Minors may not make a booking on their own; any participation by a minor must be under the responsibility and consent of a parent or legal guardian.

Making a payment or deposit towards your reservation signifies your agreement to be bound by our terms and conditions. Any deviation from these terms and conditions must be documented in writing and signed by staff who are duly authorized by B2C Adventure Ltd to make such exceptions.

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